Privacy Policy

When requesting disclosure, correction, etc., suspension of use, etc., and notice of purpose of use (hereinafter collectively referred to as "disclosure, etc."), please identify the retained personal data of the applicable person (hereinafter referred to as "retained personal data") in reference to the contents and conditions in which we are using it. (Example) Direct mail delivered by us, telephone calls to solicit new products, etc. ※Please inform us of the timing of the notification, the specific products and services, etc.

The scope of personal information subject to disclosure, etc. shall be limited to the name and address of the individual, the purpose of use by us, as well as the retained personal data that we collect and currently retain.

The purpose of use of all of our retained personal data is as follows.

Click here for details(別窓で開く)

In the event of a request for disclosure, etc., please attach the necessary documents and disclosure fees (only in the case of a request for disclosure or notification of the purpose of use, and no such fees are required in the case of a request for correction, etc. or suspension of use, etc.) to our prescribed application form in accordance with the provisions of 5. to 7. below and request them by mail to the following address. Please write down in red on the envelope, "Disclosure Request Documents are enclosed."

• ※Please note that we will not accept requests to come to our office directly.

〒150-8533
7th floor, Shibuya First Place, 8-16 Shinsen-cho, Shibuya-ku, Tokyo
Tokyu Railways Co., Ltd. “Personal Information Inquiry Contact”
03-3477-0109 (Tokyu Customer Center)
(Acceptance hours 9:00 to 17:00, except year-end and New Year holidays, etc.)

If you request disclosure, etc., please download and print the application form described in (A) below, fill in the prescribed items, sign and seal, enclose the documents described in (B) below to confirm your identity, and request them by mail to our "Personal Information Inquiry Contact" described in 4 above. In the case of a request by your agent, the agent should fill out the name and address of the principal, and address of the agent in the application form and affix the signature and seal.

1. ※1Please be aware that all expenses required for the application for disclosure, etc., such as printing and copying costs, the cost of obtaining identity verification documents, and postage fees, etc. will be borne by yourself.
2. ※2Please note that the application documents shall be limited to those prescribed by us, and no other forms can be accepted.
3. ※3Documents (including identification documents) submitted upon request for disclosure, etc. will not be returned. Please note that the identification documents submitted will be discarded in an appropriate manner after the procedures for disclosure, etc. have been completed and the holding period stipulated by us has passed.

(A) Application prescribed by the company

Application for Disclosure of Personal Information（PDFファイルを開く）

Application for Disclosure of Personal Information (Records pertaining to Provision of Personal Information to a Third Party)（PDFファイルを開く）

Application for Correction, etc. of Personal Information（PDFファイルを開く）

Application for Suspension of Use, etc. of Personal Information（PDFファイルを開く）

Application for Notification of Purpose of Use of Personal Information（PDFファイルを開く）

Application for Suspension of Provision of Retained Personal Data to a Third Party（PDFファイルを開く）

• ※In the event that the application is not completed, incorrect or unclear, or the procedures are not possible due to the deficiencies described, we will contact the contact person who will complete the application. Please note that if you do not submit the application again within two weeks of the notification (including if the application has not yet arrived), you are deemed to have no request for disclosure, etc., and we will return the application form and a set of documents, etc. in our custody to the address listed in the residence certificate that you sent (if the residence certificate has not been sent, etc., to the address listed in the application form), by registered mail (limited mail received by this person).

(B) Documents for Identity Confirmation

In addition to a copy of your residence certificate or a certificate of registered matters on the alien registration certificate (including documents to confirm your residence history such as the removal card, etc. in the case of a change of residence), please enclose a copy of any one of the following (hereinafter referred to as "copy"). In addition, please make a copy of the part in which your name is indicated.

• Driver's License
• Passport
• Basic resident register card
• My Number card (surface only)
• Certificate of insured persons for various health insurance (name, date of birth, and address page of the person concerned *Both sides for card type)

1. ※1In the event the current address or current surname, etc. of the person differs from the address or previous surname registered in our retained personal data due to a change of residence or change of surname, etc., or there is a possibility of such difference, the identity of the person may not be verified at the time of the disclosure request. Therefore, please follow the procedures for the request for correction, etc. prior to the disclosure request or together with the disclosure request. In this case, please submit a document that can confirm the relocation history of the relocation, such as the exclusion slip. In addition, please contact the service counter of each local government for the acquisition of residence and exclusion certificates, etc.
2. ※2In the case of a certificate containing the place of registered domicile, please cover the "place of registered domicile" by black painting or posting paper, etc., and then make a copy of it.
3. ※3Pease note that in the event that the identity verification documents are not enclosed, or that the identity cannot be confirmed due to reasons such as the fact that the identity verification documents are unclear, it shall be deemed that there has been no request for disclosure, etc., and after contacting the contact information entered in the application form to that effect, we will return the application form and the package of documents, etc. that have already been sent to us to the address stated in the residence certificate you sent (if the residence certificate has not been sent, etc., to the address stated in the application form) by registered mail (limited mail received by this person).

If the person making the request for disclosure is the legal representative of the principal or the agent authorized by the principal, please enclose the following documents (C or D) in addition to the application form described in 5. (A) above and the identification document described in 5. (B).

(C) Case of a legal representative

(C)-1 In the case of a legal representative of a minor

• Documents for Confirming the Authority of Statutory Representation
  In the case of a person who has parental authority over the person in question, an extract of the family register of the person in question: one copy
  In the case of a guardian of a minor of the person in question, an extract of the family register of the person in question: one copy
• One of the following documents to confirm that you are the legal representative of a minor (one copy of the residence certificate, a certificate of registered matters on the alien registration certificate , a copy of the driver's license, a copy of the passport, a copy of the basic resident register card, a copy of the my number card (surface only), or a copy of the certificate of insured persons for various types of health insurance (page of your name, date of birth, and address * both sides in the case of card type))

(C)-2 In the case of a legal representative of an adult ward

• Certificate of Registered Matters (Certificate of Registered Matters prescribed in Article 10 of the Act on Registration of Guardianship, etc.)
• One of the following documents to confirm that the person is the legal representative of an adult ward (a copy of the residence certificate, a certificate of registered matters on the alien registration certificate, a copy of the driver's license, a copy of the passport, a copy of the basic resident register card, a copy of the my number card (surface only), or a copy of the certificate of insured persons for various types of health insurance (page of name of the person, date of birth, and address * both sides in the case of card type))

(D) In the case of a delegated agent

• One (1) copy of our prescribed power of attorney (with the principal's registered seal affixed) (Please download and print for use).

  Our prescribed power of attorney （PDFファイルを開く）

• Certificate of seal impression of the principal
• One of the following documents for verifying a proxy (a copy of the residence certificate, a certificate of registered matters on the alien registration certificate, a copy of the driver's license, a copy of the passport, a copy of the basic resident register card, a copy of the my number card (surface only), or a copy of the certificate of insured persons for various types of health insurance (page of name of the person, date of birth, and address *both sides in the case of card type))

1. ※1Please note that regardless of whether the applicant is a legal representative or an authorized agent, a written reply to the request for disclosure, etc. (including a written notice in the case of non-disclosure) will be mailed by us by registered mail (limited mail received by the principal) to the address stated in the submitted residence certificate to which the person subject to disclosure, etc. will be addressed as the recipient.
2. ※2In the event that procedures are not possible due to a shortage or inadequacy of the documents to confirm the authority of representation (including the data to identify the agent ), it shall be deemed that there has been no request for disclosure, etc., and after contacting the contact information entered in the application form to this effect, we will return the application form and the package of documents we have already received to the address stated in the residence certificate you sent (if the residence certificate has not been sent, etc., to the address stated in the application form) by registered mail (limited mail received by the principal ), so please note in advance.

(A)In the event of a request for disclosure and notification of the purpose of use

• For each application, a fee of \1,000 (including consumption tax and local consumption tax) will be charged up to 10 retained personal data per application for a request for disclosure and notice of purpose of use. Please note in advance.
• Payment method: \1000 postage stamps should be enclosed with the application form.

1. ※1The above fee is equivalent to office work expenses.
2. ※2In the event that a request is made for disclosure, etc. through the delivery of documents, we assume no responsibility whatsoever for any problems involving postal services, except in cases where such problems are due to reasons attributable to our liability, so please be advised in advance.
3. ※3In the event of a request for disclosure, etc. by the provision of an electromagnetic record, we shall not be responsible for any incorrect arrival or non-arrival due to an error in the e-mail address entered as the destination, non-arrival or delay, etc. due to connection problems, except for the case due to reasons attributable to us. Please note in advance.
4. ※4In the event that the service fee is insufficient or is not enclosed, it shall be deemed that there has been no request for disclosure, etc., and after contacting the contact information entered in the application form to this effect, we will return the application form and the package of documents we have already received to the address stated in the resident certificate you sent (if the resident certificate has not been sent, etc., to the address stated in the application form) by registered mail (limited mail received by this person),), so please note in advance.

(B)In the event of a request for correction or a request for suspension of use, etc.

After identifying the retained personal data, there is no charge for requesting correction or suspension of use, etc. ※If you are unable to identify the retained personal data, you will first request disclosure and then identify the retained personal data for which correction and suspension of use, etc. is requested. In this case, further fees will be required related to the disclosure request, so please note in advance.

All prescribed documents to be submitted when requesting disclosure, etc. in accordance with these Inquiry guidelines shall arrive at the Personal Information Inquiry Contact and the disclosure procedures shall be initiated upon receipt by us. After the commencement of the disclosure procedures, we will implement the necessary identification procedures and respond within a reasonable period of time and within the scope stipulated by laws and regulations.

In the event of a request for disclosure, etc. by means of a document, a written reply shall be made to the address stated in the residence certificate of the applicant by registered mail (limited mail received by this person). In addition, in the event of non-disclosure, the reason for such non-disclosure shall be appended and a written reply shall be made.

In the event of a request for disclosure, etc. by the provision of an electromagnetic record, an electromagnetic record shall be sent to the e-mail address stated as the recipient. However, if it is difficult to disclose through the provision of an electromagnetic record, which requires a large amount of expenses, or others, we will report it by issuing documents. In addition, in the event of non-disclosure, the reason for such non-disclosure shall be appended and a written reply shall be made.

1. ※1The "limited mail received by the person" is a system in which, when receiving a mail, the recipient is contacted by the post office, and the mail is received at the recipient's address or a predetermined post office after identity verification. Please contact Japan Post for details.
2. ※2In the case where the applicant is a legal representative or an authorized representative, please note that a written reply to the request for disclosure, etc. (including a written notification in the case of non-disclosure) will be mailed to the address stated in the residence certificate where the applicable person for disclosure, etc. is submitted as the recipient. In this case, in the event that a request is made for disclosure, etc. by the provision of an electromagnetic record, we will respond by the provision of an electromagnetic record to the e-mail address stated as the recipient, so please note in advance.
3. ※3Please note that at least two (2) weeks will be required from the start of the disclosure procedure to the date of reply.
4. ※4Please note that a period of more than two weeks may be required when there is congestion at the counter or other circumstances that are unavoidable in our business operations.
5. ※5In the event that a request is made for disclosure, etc. through the delivery of documents, we assume no responsibility whatsoever for any problems involving postal services, except in cases where such problems are due to reasons attributable to us, so please be advised in advance.
6. ※6In the event of a request for disclosure, etc. by the provision of an electromagnetic record, we shall not be responsible for any incorrect arrival or non-arrival due to an error in the e-mail address entered as the destination, non-arrival or delay, etc. due to connection problems, except for the case due to reasons attributable to us. Please note in advance.
7. ※7In the case of 5. (B)*1 due to a change of residence or a change of surname, etc., we may take some more days than usual in the case of requesting corrections, etc. along with a request for disclosure, so please be advised in advance. (See 5. (B)*1 above.)

In the case of (1) to (2) below, we will not be able to comply with your request. In these cases, we will not return the service fee.

(1) Cases where a request cannot be accepted due to deficiency of demand, etc.

We cannot accept your request in the following cases. After correcting any deficiencies, please resubmit the application in accordance with our prescribed procedures.

• When you do not use our designated documents
• Cases where the necessary documents, etc. for submission are insufficient
• When the customer cannot be identified with the items stated on the invoice
• In the event it is impossible to confirm that the request is made by the person concerned, such as the address stated in the application form, the address stated in the document for identification, or where our registered address does not correspond with each other.
• Cases where the authority of representation cannot be confirmed at the time of application by the agent
• In the event of any other inadequacy in the application documents submitted
• If the request has not been made in accordance with the procedures set forth by us

(2) Cases where Requests for Disclosure, etc. are refused

Notification of the purpose of use

In the following cases, we will not respond to a request for notification of the purpose of use of the retained personal data.

• Where the purpose of use of retained personal data that identifies the identical person is clear
• Cases where notifying the person of the purpose of use or publicly announcing it are likely to harm the life, body, property, or other rights and interests of the person or a third party
• Cases where notifying the person of the purpose of use or publicly announcing it are likely to harm our rights or legitimate interests
• Cases in which it is necessary to cooperate with a state organ or a local government in executing the affairs prescribed by laws and regulations and in which notifying the person of the purpose of use or publicly announcing it are likely to hinder the execution of the affairs.
• In the absence of retained personal data related to the request

Disclosure

We will not disclose all or part of the retained personal data pertaining to the request in the following cases:

• Cases where there is a risk of harm to the life, body, property, or other rights and interests of the person or a third party
• Cases in which the proper execution of our business is likely to be seriously hindered.
• When disclosure violates other laws and regulations
• In the absence of retained personal data related to the request

Disclosure (Records of the Provision of Retained Personal Data to a Third Party, Disclosure of Records When Provided by a Third Party)

We will not disclose all or part of the retained personal data pertaining to the request in the following cases:

• In cases where the existence or non-existence of such records is revealed and thereby there is a risk of harm to the life, body or property of the person or a third party
• Cases in which the existence or non-existence of such records is revealed and thereby encourages or threatens to induce illegal or unjust acts
• Cases in which the existence or non-existence of such records is revealed and thereby it is likely to be harmful to national security, to impair relationships of trust with other countries or international organizations, or to suffer disadvantages in negotiations with other countries or international organizations
• Cases in which the existence or non-existence of such records is revealed and thereby it is likely to hinder the prevention, suppression or investigation of crimes and other maintenance of public safety and order.
• In the absence of retained personal data related to the request

Correction, etc. (correction, addition, deletion)

In the following cases, we will not accept any correction, etc. of the retained personal data pertaining to the request.

• Where special procedures have been established pursuant to the provisions of other laws and regulations with regard to the correction, addition, or deletion of the contents thereof
• If the content is a fact and does not require correction, addition, or deletion
• In cases where the correction, addition, or deletion of such contents is not necessary for the achievement of the purpose of use of such retained personal data

Suspension of use, etc. (Suspension of use, Deletion)

In the event that the personal data held by us is handled beyond the scope necessary for the achievement of the purpose of use, obtained by deception or other wrongful means, or used in a manner that encourages or threatens to induce illegal or unjust acts, the person in question may request the suspension of use or deletion of such retained personal data (hereinafter referred to as "suspension of use, etc.").
In addition to the above cases, in the event that it is no longer necessary for us to use the personal data in our possession, or in the event that a situation relating to the leakage, loss, or damage of the personal data in our possession or any other situation relating to the security of personal data, which is specified by the Rules of the Personal Information Protection Commission as a matter of great risk of harming the rights and interests of individuals has occurred, or in the event that the rights or legitimate interests of the person are likely to be harmed by the handling of the personal data in our possession, the person in question may request the suspension of use, etc. of such retained personal data to the extent necessary to prevent the infringement of the rights and interests of the person in question.

Provided, however, that in the following cases, we shall not comply with the suspension of use, etc. of such retained personal data as requested in whole or in part.

• Cases in which the retained personal data is handled within the scope necessary for the achievement of the previously specified purpose of use (including cases where the request exceeds the limit necessary for correcting the violation).
• If obtained in an appropriate manner (including cases where the request exceeds the limit necessary for correcting the violation)
• Cases in which partial suspension of use or deletion of the retained personal data pertaining to the request is sufficient to rectify the violation.
• When it is difficult to suspend the use or delete of the retained personal data, such as when a large amount of expenses is required for suspension of use or deletion, and when alternative measures necessary to protect the rights and interests of the person in question are taken.

To stop provision to third party

In the event the personal data held by us is provided to a third party without justifiable reason such as the absence of the consent of the person in question, the person in question may request the suspension of provision of such retained personal data to a third party (hereinafter referred to as the "suspension of provision to a third party").

In addition to the above cases, in the event that it is no longer necessary for us to use the personal data in our possession, or in the event that a situation relating to the leakage, loss, or damage of the personal data in our possession, or any other situation relating to the security of personal data, which is specified by the Rules of the Personal Information Protection Commission as being likely to harm the rights and interests of individuals has occurred, or in the event that there is a risk that the rights or legitimate interests of the person are likely to be harmed by the handling of the personal data in our possession, the person in question may request the suspension of provision of such retained personal data to a third party to the extent necessary to prevent the infringement of the rights and interests of the person in question.

Provided, however, that in the following cases, we will not comply with the suspension of provision of such retained personal data to a third party in whole or in part.

• In the event such retained personal data is provided after obtaining the prior consent of the person in question
• Cases based on laws and regulations, etc.
• When it is necessary for the protection of life, body, or property of a person and it is difficult to obtain the consent of the person in question
• Cases in which it is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children and in which it is difficult to obtain the consent of the person in question
• Cases in which it is necessary to cooperate with a state organ, a local government, or a person entrusted thereby in executing the affairs prescribed by laws and regulations, etc. and in which obtaining the consent of the person in question is likely to hinder the execution of the affairs in question
• When it is difficult to suspend the provision to a third party, such as when a large amount of expenses is required, and when alternative measures necessary to protect the rights and interests of the person in question are taken.

The application forms, identification documents, and other personal information submitted in connection with requests for disclosure, etc. shall be handled only to the extent necessary to respond to requests for disclosure, etc., such as identity confirmation, comparison of retained personal data with registered information, contact with the person concerned in connection with requests for disclosure, etc., or confirmation in the event of any doubt with the person concerned.

We may revise this inquiry guideline in the event of a change in the contents of our business or revision of related laws, regulations, or guidelines. Please be advised that any revisions will be announced on our website without delay.