Privacy Policy

Matters to be Published under the Act on the Protection of Personal Information

We hereby notify you of the personal information we handle as follows in accordance with the Act on the Protection of Personal Information (hereinafter referred to as the "Act").

1. Name, address, and name of the representative of the personal information handling business operator (Article 32(1)(i) of the Act)

Name: Tokyu Railways Co., Ltd.
Address: 8-16 Shinsen-cho, Shibuya-ku, Tokyo
Representative: Seiichi Fukuta

2. Matters concerning the announcement of the Purpose of Use when acquiring personal information (Article 21(1) of the Act)

  1. (1)We will use the personal information we acquire in accordance with the scope and manner of our business operations as described below.

Scope of Services to be Used

  • Railway Business
  • Other Businesses
  • General and administrative operations (including operations such as management control, planning, human resources, general affairs, finance, accounting, public relations, legal affairs, and labor, etc. for each of the above-mentioned businesses)
  • The above-mentioned businesses may be added, revised, or eliminated.

Ways to use

  • Sales of products, provision of general and membership-based services, application acceptance, admission examinations, and other procedures
  • Notification of information on products, services, benefits, event campaigns, seminars, etc. of the Tokyu Group companies and their partner companies and other corporate PR activities
  • Planning, operation and management of various events, campaigns, seminars, etc.
  • Requests for various questionnaires, monitoring, etc.
  • Preparation of basic data for conducting market research, analysis of customer trends, analysis necessary for management, planning and development, etc.
  • To inform and announce the election, adoption, etc. of prize contests, open recruitment of works, campaigns, etc., and to provide prizes, awards, honoraria, etc.
  • Responses to various inquiries, requests for information materials, etc. to us, and other responses
  • Fulfillment of our obligations and exercise of our rights under contract or laws and regulations, and other incidental responses thereto.
  • Emergency communications, inquiries, and other responses
  • Personnel and labor affairs, training, other employment management, welfare, and other related measures
  • Various measures related to recruitment activities
  • Submission to public offices, etc. prescribed in Article 19(ii), etc. of the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures
  • Smooth implementation of our business
  • Other measures related to the above
  1. (2) Notwithstanding the provisions of (1), in the event we directly acquire from the principal the personal information stated in the contract or other documents (including electromagnetic records; hereinafter referred to as "documents, etc."), the purpose of use shall be clearly indicated on a case-by-case basis. Provided, however, that this provision shall not apply when urgently necessary for the protection of the life, body, or property of a person. (Article 21(2) of the Act)
  2. (3)We implement the following joint use of personal information (Article 27(5)(iii) of the Act and Article 27(6) of the Act) that is shared with a specific person. For other shared use, the relevant matters are confirmed for each project and implemented individually.

Joint/shared use ①

Items of personal data to be used jointly

  • Personal information about the owners of forgotten things found in the stations and trains of the Tokyu Line,
    Yokohama Minatomirai Railway Line

Scope of joint users

  • We and Yokohama Minatomirai Railway Company

Purpose of use by users

  • In order to respond to inquiries about lost items found in the station premises and trains of the Tokyu Line and
    Yokohama Minatomirai Railway Line as well as to other necessary communications and information provision, etc.,
    at any stations of either the Tokyu Line or the Yokohama Minatomirai Railway Line

Name, address, and name of representative of the person responsible for the management of such personal data
Name: Tokyu Railways Co., Ltd.
Address: 8-16 Shinsen-cho, Shibuya-ku, Tokyo
Representative: Seiichi Fukuta

Joint/shared use ②

Items of personal data to be used jointly

  • Personal information on business partners, such as name, telephone number, address, e-mail address, and transaction account

Scope of joint users

  • We and Tokyu Corporation

Purpose of use by users

  • For recording, communicating, ordering, settlement, and accounting and settlement related to transactions

Name, address, and name of representative of the person responsible for the management of such personal data
Name: Tokyu Corporation
Address: 5-6 Nampeidai-cho, Shibuya-ku, Tokyo
Representative: Kazuo Takahashi

3. Matters concerning the purpose of use of all "retained personal data" (Item 2 of Paragraph 1 of Article 32 of the Act)

The purpose of use of all of our retained personal data (excluding the cases stipulated in Items 1 through 3 of Paragraph 4 of Article 21 of the Act) is as follows.

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4. Measures taken for the safety management of "retained personal data" (Article 32(1)(iv) of the Act)

[Formulation of Basic Policies]

  • In order to ensure the proper handling of personal information and to comply with the Act, the Act on the Use of Numbers to Identify Specific Individuals in Administrative Procedures, other related laws and guidelines, we have established a personal information protection policy.

[Development of disciplines concerning the handling of personal data]

  • We have established internal regulations (hereinafter referred to as the "Personal Information Protection Regulations") and rules necessary for each service with respect to the handling methods, persons in charge, and their roles, etc., at each stage of the acquisition, use, storage, provision, deletion, and disposal of personal information.

[Organizational safety management measures]

  • We have appointed an executive officer for the handling of personal data on a company-wide basis and appointed a general manager in each department. We have also clarified the scope of personal data handled by employees who handle personal data (including officers, employees, and dispatched workers who work under our direction and supervision, and the same shall apply hereinafter) and have established a system for reporting to the relevant general manager and the executive officer in the event that any fact or sign of violation of the Act or the Personal Information Protection Regulations has been identified.
  • In addition to conducting periodic self-inspections of the status of the handling of personal data, the department in charge of internal audits is also required to conduct audits.

[Human safety management measures]

  • We conduct education and training for employees on the protection of personal information and ensure that the content of these education and training is thoroughly disseminated throughout the company.
  • Items related to the confidentiality of personal information are described in the employment regulations and other internal regulations.

[Physical safety management measures]

  • The control area and handling area of personal data shall be clarified, and the control area shall be subject to the control of the entry and exit of employees and restrictions on devices and electronic media brought in. In the handling area, measures shall be taken to prevent unauthorized persons from viewing personal data.
  • In addition to taking measures to prevent theft or loss of equipment, electronic media, and documents that handle personal data, measures are taken to prevent personal data from being easily identified when the equipment, electronic media, etc. is carried outside the controlled area or the handling area, including transportation within the office.

[Technical safety management measures]

  • We have implemented access control to limit the scope of our staff and the personal information database we handle.
  • We have introduced a mechanism to protect information systems that handle personal data from unauthorized access from outside sources or from unauthorized software.

[Understanding of external environment]

  • When personal data is stored in a foreign country, security control measures shall be taken after understanding the system for the protection of personal information in the country concerned. In addition, we have established a system to respond to requests for disclosure, etc. based on 5. below without delay.

5. Inquiry guidelines

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6. Matters related to the receipt of complaints

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