Privacy Policy

Matters concerning the contact point for the receipt of complaints

Matters concerning the contact point for the receipt of complaints (Article 32(1)(iv) of the Act, Article 8 of the Order for Enforcement, Article 40 of the Act)

1. Where to file complaints relating to the handling of personal information

Please contact us below for any complaints regarding the handling of personal information.

Telephone Calls
Tokyu Railways Co., Ltd. “Personal Information Inquiry Contact”
03-3477-0109 (Tokyu Customer Center)
(Acceptance hours 9:00 to 17:00, except year-end and New Year holidays, etc.)

Letters
〒150-8533 7th floor, Shibuya First Place, 8-16 Shinsen-cho, Shibuya-ku, Tokyo
Tokyu Railways Co., Ltd. “Personal Information Inquiry Contact”
※ Please note that we will not accept requests to come to our office directly.

2. The name of the authorized personal information protection organization to which we belong and where to file complaints

Currently, there is no authorized personal information protection organization to which we belong.