Privacy Policy

Privacy Policy

Tokyu Railways Co., Ltd. (hereinafter referred to as "we") shall handle the collection, management, and use of personal information in the course of performing our duties in accordance with this policy.

1. (Compliance with Laws and Regulations, etc.)

We will comply with the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act"), the Act on the Use of Numbers to Identify Specific Individuals in Administrative Procedures (hereinafter referred to as the "My Number Act"), and other relevant laws, regulations, and guidelines.

2. (Internal Structure)

We shall formulate internal regulations and the rules necessary for each operation with respect to the handling of personal information and systems. We shall also appoint a supervising administrator for the protection of personal information throughout the company, and shall establish an organization in each division to properly manage personal information.

3. (Collection of Personal Information)

In the event that we collect personal information, we will collect such information appropriately, without deception or other wrongful means, to the minimum extent necessary to achieve our purpose of use.

4. (Use of Personal Information)

When we use personal information, except in the following cases, we will use it appropriately within the scope of the purpose of use that is announced on our website, and not by any means that encourages or threatens to induce illegal or improper conduct. In the event that the purpose of use is changed, we will announce the changed purpose on our website.

  1. -1Cases based on laws and regulations
  2. -2Cases in which the provision of personal information is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the individual
  3. -3Cases in which the provision of personal information is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children and in which it is difficult to obtain the consent of the person in question
  4. -4Cases in which it is necessary to cooperate with a state organ, a local government, or a person commissioned thereby in executing the affairs prescribed by laws and regulations and in which obtaining the consent of the person is likely to hinder the execution of said affairs
  5. -5Cases where personal data is provided to universities, other institutions or organizations aimed at academic research, or persons belonging thereto, and where said academic research institutes, etc. need to handle said personal data for academic research purposes (including cases where part of the purpose of handling said personal data is for academic research purposes, and excluding cases where it is likely to harm unreasonably the rights and interests of individuals)

5. (Assurance of Accuracy)

We will take appropriate measures to keep personal data accurate and up to date to the extent necessary to achieve the purpose of use.
In addition, when it is no longer necessary to use such personal data, we shall endeavor to delete such personal data without delay.

6. (Safety Management Measures)

We will strictly manage personal data and take precautions and safety measures against unauthorized access, loss, destruction, alteration, leakage, etc. , as announced on our website.

7. (In-house education)

We will educate and train employees (executives, employees, and dispatched workers who work under our direction and supervision) about the protection of personal information, and will ensure that the content of the education and training is thoroughly understood within the company.

8. (Supervision of the subcontractor)

When we use personal data, we may entrust all or part of the processing of personal data to a third party.
In this case, we shall appropriately select the trustee, conclude an appropriate consignment agreement, and provide guidance and supervision to the trustee appropriately.

9. (Restriction on Provision to a Third Party)

Except in the following cases, we will not provide or disclose personal data to any third party without the consent of the person in question.

  1. -1Cases based on laws and regulations
  2. -2Cases in which the provision of personal information is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the individual
  3. -3Cases in which the provision of personal information is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children and in which it is difficult to obtain the consent of the person in question
  4. -4Cases in which it is necessary to cooperate with a state organ, a local government, or a person commissioned thereby in executing the affairs prescribed by laws and regulations and in which obtaining the consent of the person is likely to hinder the execution of said affairs
  5. -5Where the recipient of personal data is a university or any other institution or organization for academic research purposes or a person belonging thereto, and the recipient of such information is required to handle personal data for academic research.
    (including cases where part of the purpose of handling personal data is for academic research purposes, and excluding cases where there is a risk of unjustly infringing the rights and interests of individuals)
    In addition, we do not provide or disclose individual numbers and specific personal information based on the My Number Act to any third party, except in the case of the law.

10. (Disclose, Correction, etc. of Retained Personal Data)

In the event that a person requests disclosure, correction, or discontinuation of use of personal data in our possession, we will ask for such request in accordance with the procedures set forth by us, and we will confirm the identity. If the request is found to have a reason , we will disclose, correct, or discontinue the use of such retained personal data.

11. (Pseudonymously processed information and Anonymously processed information)

When creating and using "pseudonymously processed information" and "anonymously processed information" as stipulated in the Personal Information Protection Act, we will comply with the Personal Information Protection Act and other relevant laws, regulations, and guidelines, and handle such information appropriately.

12. (Information relating to individuals)

When acquiring and providing "information relating to individuals" as personal data as stipulated in the Personal Information Protection Act, we will comply with the Personal Information Protection Act and other relevant laws and regulations and guidelines and properly handle such information.

13. (Continuous review of internal systems)

We will continuously review and improve our rules on the handling of personal information and our organizational structure to implement them so that effective and appropriate operations can be maintained.