Privacy Policy

Matters concerning the contact point for the receipt of complaints

Matters concerning the contact point for the receipt of complaints (Article 32(1)(iv) of the Act, Article 8 of the Order for Enforcement, Article 40 of the Act)

1. Where to file complaints relating to the handling of personal information

Please contact us below for any complaints regarding the handling of personal information.

  • Telephone Calls (excluding medical information from Tokyu Hospital and personal information on TOKYU Points and TOKYU ROYAL CLUB)

    Tokyu Corporation “Personal Information Inquiry Contact”
    03-3477-0109 (Tokyu Customer Center)
    (Acceptance hours 9:00 to 17:00, except year-end and New Year holidays, etc.)

    • Letters (excluding medical information from Tokyu Hospital and personal information on TOKYU Points and TOKYU ROYAL CLUB)

    〒150-8511 5-6 Nampeidai-cho, Shibuya-ku, Tokyo
    Tokyu Corporation “Personal Information Inquiry Contact”
    ※ Please note that we will not accept requests to come to our office directly.

    • In the case of medical information, etc. at "Tokyu Hospital"

    〒145-0062 3-27-2 Kita-Senzoku, Ota-ku, Tokyo
    Tokyu Hospital Administration Department
    03-3718-3674
    (Acceptance hours 9:00 to 17:00, excluding Saturdays, Sundays, and national holidays, etc. )

    • In the case of personal information on "TOKYU Points"

    〒150-8534
    Setagaya Business Square Tower, 4-10-1 Yoga, Setagaya-ku, Tokyo
    Customer Service Department of Tokyu Card, Inc. (TOKYU Points Service Outsourcing)
    Navi Dial 0570-026-109
    ※ Those who are not connected to the Navi-Dial
    ・ Tokyo 03-3707-3100
    ・ Sapporo 011-290-5725
    (Acceptance hours 9:00 to 17:00, except January 1 and 2nd Sunday in February)

    • For personal information on TOKYU ROYAL CLUB

    TOKYU ROYAL CLUB desk
    Toll-free 0120-109-618
    (Acceptance hours 9:30 to 18:00, except year-end and New Year holidays)

    2. The name of the authorized personal information protection organization to which we belong and where to file complaints

    Currently, there is no authorized personal information protection organization to which we belong.