Lost Items

contact the Tokyu Customer Center.

Lost items not returned to their owner on the same day they were lost are gathered together at the following collection stations on the collection days, which are Thursday and Monday. When the owner of an item is unclear, the police department with jurisdiction is notified on the day following the collection day. When you notice a lost item, please contact Tokyu promptly.

Information Service for Tokyu Group Customers – Tokyu Customer Center

Tel: 03-3477-0109
Reception Hours
Monday to Friday: 8:00 a.m. to 7:00 p.m.
Saturdays, Sundays and Public Holidays: 9:30 a.m. to 5:30 p.m.

Excluding times such as the year-end and New Year period

Picking Up Lost Items

Please bring documents, etc. to prove your identify (health insurance card, driver’s license, etc.)
and visit the counter of the station retaining lost items.

Items Left of Trains that Pass Lines Operated by Other Railways

  • Yokohama Minatomirai Railway Minatomirai Line Through-trains

  • contact the Tokyu Customer Center.

    Items lost on the Tokyu Line and Minatomirai Line can be mutually searched.

  • Tokyo Metro Line Through-trains

  • Customer Relations Center
    Tel: 0120-104-767

    Operating Hours: 9:00 a.m. to 8:00 p.m. (year-round)

  • Toei Subway Through-trains

  • Toei Transpiration Customer Center
    Tel: (03)3816-5700

    Operating Hours: 9:00 a.m. to 8:00 p.m. (year-round)

  • Tobu Railway

  • Nearest Tobu Line station or the Tobu Railway Customer Center
    Tel: (03)5962-0102

    Operating Hours: 8:30~19:00 (year-round, excluding the year-end and New Year period)

  • Seibu Railway

  • Nearest Seibu Line station or the Seibu Customer Center
    Tel: (04)2996-2888

    Operating Hours: Weekdays 9:00 a.m. to 7:00 p.m., Saturdays and Holidays 9:00 a.m. to 5:00 p.m. (year-round, excluding December 30 to January 3)

  • Saitama Rapid Railway Line Through-trains

  • Lost & Found Center (inside Urawa-misono Station, collected the following day)
    Tel: (048)878-5184

    Operating Hours: Monday to Saturday and public holidays 9:00 a.m. to 7:00 p.m. *Closed on Sundays

    Outside Lost & Found Center hours:
    Urawa-misono Station
    Tel: (048)878-5201

  • JR East Japan

  • JR East Infoline
    Tel: (050)2016-1601

    Operating Hours: 6:00~24:00 (year-round)